Service Desk Technician (m/w/d)

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Service Desk technician. ABOUT GUNZILLA GAMES Founded in 2020, Gunzilla Games is the independent AAA video game developer and publisher behind the free-to-play mobile game TECHNOCORE, the gamer-first blockchain GUNZ, and the upcoming next-gen battle royale Off The Grid, in three metropolitan locations: Frankfurt, Germany (HQ); Kyiv, Ukraine; and London, UK. The company is helmed by CEO Vlad Korolov and CSO Alexander Zoll. Gunzilla is built on the desire to innovate and push the limits of the games industry.We seek a competent Service Desk technician to provide fast and useful technical assistance on computer systems/networks. You will answer queries on fundamental technical issues and offer advice to solve them. An excellent Service Desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient in dealing with demanding customers. Responsibilities Serve as the first point of contact for customers seeking technical assistance over Slack, phone, or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Diagnosing issues with computer software, peripherals, and hardware. Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Redirect unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Providing basic computer training Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements in procedures Requirements and skills Proven experience as a service desk technician or other customer support role Tech-savvy with working knowledge of operating systems (Windows, Mac, Linux), office software, and networks Base knowledge of the cloud-based environment (Microsoft Azure, Atlassian, etc…) Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues High-level communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science, or a relevant field Please send your Application to: kateryna.dolgalova@gunzillagames.com